Investor in People

People are our greatest asset, and for us all to succeed everyone has to perform consistently well. It sounds obvious but to achieve success, our people need the right knowledge, skills and motivation to work efficiently, whatever role they perform within the company. One fails, we all fail, and as we clearly state in our robust induction programme; our reputation is in their hands.

In recognition of this, eXPD8 has invested time and resources to become fully ‘Investor in People' accredited.

Achieving IIP accreditation is challenging in any sector, but an unusual achievement for a company where more that 90% of staff are part-timers, and where 95% of people work throughout the UK in the field.

Feedback received from the assessor in the report was extremely positive, and demonstrated the success of the team building process. To quote directly:

Strengths and areas of good practice - There were many examples of good practice and the following are worthy of a mention:

    • Team Spirit - where people never let their colleagues fail, always someone there to help
    • Culture - friendly and open where people are treated with respect
    • Ethos - to provide the best possible service to clients and customers. "Right", ‘first time every time'
    • Induction - an enhanced induction programme accompanied by a logical assessment manual, a very useful point of reference
    • Learning and Development - on-job training, shadowing and accompanied visits to ensure we know what's expected"

All of this has been achieved because we have managed to attract and retain good conscientious and hard working colleagues who have supported our corporate objectives and delivered our goal of "first time... every time", service delivery.

As a direct consequence of IIP and the strengthened team, our clients are experiencing improved call coverage, compliance and consistency in service levels.

Our Commitment to our people and their development.

Everyone's a key part of our team and Integrity and transparency are at the heart of that team and the business development. We are committed to providing a comprehensive induction, training and development programmes to all of our team, to enable everyone to feel confident in their role and to deliver the best possible service to our clients... "first time... every time".

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