I have been at eXPD8 for seven months now and it has been a real whirlwind, full of new information and processes to learn! I joined eXPD8 Central Office in busy Q4 so there was a lot to take on board, but everyone was extremely helpful and supportive. One of the things I was most unfamiliar with at first was all the different types of POS, but I was quickly able to pick this up through the help of training – I can now safely tell the difference between a Wobbler and a Barker and recognise all the many types of exciting event POS that we get to see on a regular basis in stores.
Because we are assigned specific chains to work with, this enables the RI team to develop a detailed understanding of our stores which helps us contribute useful insight into developments we see going on. Working on Morrisons and Sainsbury’s for the first few months, I have become much more confident talking about my chains and feeding back on what we see there. Recently I have been taking on additional stores and it will be interesting to continue to expand and combine my knowledge! I have also learnt the ‘RI language’ that we use to give concise, factual description and insight, making sure that we always present ‘one team, one voice’.
I can’t talk about my development at eXPD8 without mentioning one of the most indispensable tools that we use…Microsoft Excel. I had thought I knew about this programme before I joined but I have learnt to use it for so many new things – it always surprises me just how much it can do! The RI team use it every day for a huge range of tasks, from tracking pricing to recording data on which titles are actually present on shelves in stores. This is one of the most valuable things I have learnt during my time at eXPD8 as I know that it will be very useful as I progress throughout my career in the future.
I have particularly loved the opportunity that working in RI has given me to keep thoroughly up-to-date on the all the newly released films, as this as further fueled my passion for cinema and allowed me to share it with like-minded people. It is always fun to be involved with new releases and see the designs of POS that stores are providing for them, and even having dress-up days right here in the office.
However, the most important thing I have learnt is to always ask for help if there is something you don’t know because, even though I joined at such a busy time, people are invariably so willing to give it! I have made great friends here at eXPD8 and have always benefited from their expertise, since sharing this among ourselves helps us to provide service excellence first time…every time.
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Retail Insight Administrator